{"id":23,"date":"2026-07-23T10:03:42","date_gmt":"2026-07-23T10:03:42","guid":{"rendered":"https:\/\/enetz.sk\/eshop\/reklamacie-a-vratenie\/"},"modified":"2026-08-10T05:54:26","modified_gmt":"2026-08-10T05:54:26","slug":"reklamacie-a-vratenie","status":"publish","type":"page","link":"https:\/\/enetz.sk\/eshop\/reklamacie-a-vratenie\/","title":{"rendered":"Reklam\u00e1cie a vr\u00e1tenie"},"content":{"rendered":"<p><strong>\u00da\u010dinnos\u0165 od: 23. j\u00fala 2026<\/strong><\/p>\n<h2>Uplatnenie reklam\u00e1cie<\/h2>\n<p>Reklam\u00e1ciu m\u00f4\u017eete uplatni\u0165 e-mailom na <a href=\"mailto:info@enetz.sk\">info@enetz.sk<\/a> alebo p\u00edsomne a odovzdan\u00edm tovaru na adrese: Enetz s.r.o., Obrancov mieru 1090\/52, 972 42 Lehota pod Vt\u00e1\u010dnikom. Pred odoslan\u00edm citliv\u00e9ho alebo objemn\u00e9ho zariadenia odpor\u00fa\u010dame dohodn\u00fa\u0165 sp\u00f4sob dopravy.<\/p>\n<p>Uve\u010fte meno, kontaktn\u00e9 \u00fadaje, \u010d\u00edslo objedn\u00e1vky alebo doklad o k\u00fape, ozna\u010denie produktu a SKU, podrobn\u00fd opis vady, d\u00e1tum jej zistenia a po\u017eadovan\u00fd sp\u00f4sob n\u00e1pravy. Ak je to mo\u017en\u00e9, prilo\u017ete fotografie, video, export diagnostiky alebo chybov\u00e9 hl\u00e1senie.<\/p>\n<h2>Pr\u00e1va spotrebite\u013ea<\/h2>\n<p>Pred\u00e1vaj\u00faci zodpoved\u00e1 za vady, ktor\u00e9 m\u00e1 tovar pri dodan\u00ed a ktor\u00e9 sa prejavia v z\u00e1konnej dobe. Spotrebite\u013e m\u00e1 pod\u013ea splnen\u00fdch z\u00e1konn\u00fdch podmienok pr\u00e1vo na opravu alebo v\u00fdmenu. Ak n\u00e1prava nie je mo\u017en\u00e1, nebola vykonan\u00e1 riadne alebo ide o z\u00e1va\u017en\u00fa vadu, m\u00f4\u017ee ma\u0165 pr\u00e1vo na primeran\u00fa z\u013eavu alebo odst\u00fapenie od zmluvy.<\/p>\n<p>Be\u017en\u00e9 opotrebenie, mechanick\u00e9 po\u0161kodenie po prevzat\u00ed, neodborn\u00e1 mont\u00e1\u017e, pou\u017eitie v rozpore s dokument\u00e1ciou, prep\u00e4tie, nespr\u00e1vna polarita, nevhodn\u00e9 prostredie alebo z\u00e1sah neopr\u00e1vnenej osoby nie s\u00fa vadou, za ktor\u00fa pred\u00e1vaj\u00faci zodpoved\u00e1, ak medzi nimi a po\u0161koden\u00edm existuje pr\u00ed\u010dinn\u00e1 s\u00favislos\u0165. Pri bat\u00e9ri\u00e1ch nie je vadou prirodzen\u00fd pokles kapacity primeran\u00fd veku, po\u010dtu cyklov a podmienkam pou\u017e\u00edvania.<\/p>\n<h2>Priebeh vybavenia<\/h2>\n<p>Pred\u00e1vaj\u00faci bezodkladne poskytne p\u00edsomn\u00e9 potvrdenie o vytknut\u00ed vady a uvedie primeran\u00fa lehotu vybavenia. Reklam\u00e1ciu vybav\u00ed bezplatne a v lehote vy\u017eadovanej z\u00e1konom; ak zodpovednos\u0165 odmietne, d\u00f4vody ozn\u00e1mi p\u00edsomne. O v\u00fdsledku a pripravenosti tovaru na prevzatie informuje spotrebite\u013ea e-mailom alebo dohodnut\u00fdm sp\u00f4sobom.<\/p>\n<h2>Vr\u00e1tenie bez vady<\/h2>\n<p>Vr\u00e1tenie tovaru bez vady sa riadi pr\u00e1vom spotrebite\u013ea na odst\u00fapenie od zmluvy. Pou\u017eite funkciu <a href=\"\/eshop\/odstupenie-od-zmluvy\/\"><strong>Odst\u00fapi\u0165 od zmluvy tu<\/strong><\/a>. Tovar bezpe\u010dne zaba\u013ete, odstr\u00e1\u0148te osobn\u00e9 \u00fa\u010dty a \u00fadaje a prilo\u017ete pr\u00edslu\u0161enstvo. Tovar neposielajte na dobierku bez predch\u00e1dzaj\u00facej dohody.<\/p>\n<h2>Mimos\u00fadne rie\u0161enie<\/h2>\n<p>Ak nes\u00fahlas\u00edte s vybaven\u00edm, po\u017eiadajte n\u00e1s o n\u00e1pravu. N\u00e1sledne m\u00f4\u017eete za z\u00e1konn\u00fdch podmienok poda\u0165 n\u00e1vrh subjektu alternat\u00edvneho rie\u0161enia sporov, najm\u00e4 Slovenskej obchodnej in\u0161pekcii. Podrobnosti s\u00fa na <a href=\"https:\/\/www.soi.sk\/alternativne-riesenie-spotrebitelskych-sporov\" rel=\"noopener\" target=\"_blank\">soi.sk<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00da\u010dinnos\u0165 od: 23. j\u00fala 2026 Uplatnenie reklam\u00e1cie Reklam\u00e1ciu m\u00f4\u017eete uplatni\u0165 e-mailom na info@enetz.sk alebo p\u00edsomne a odovzdan\u00edm tovaru na adrese: Enetz s.r.o., Obrancov mieru 1090\/52, 972 42 Lehota pod Vt\u00e1\u010dnikom. Pred odoslan\u00edm citliv\u00e9ho alebo objemn\u00e9ho zariadenia odpor\u00fa\u010dame dohodn\u00fa\u0165 sp\u00f4sob dopravy. Uve\u010fte meno, kontaktn\u00e9 \u00fadaje, \u010d\u00edslo objedn\u00e1vky alebo doklad o k\u00fape, ozna\u010denie produktu a SKU, podrobn\u00fd [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-23","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/enetz.sk\/eshop\/wp-json\/wp\/v2\/pages\/23","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/enetz.sk\/eshop\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/enetz.sk\/eshop\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/enetz.sk\/eshop\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/enetz.sk\/eshop\/wp-json\/wp\/v2\/comments?post=23"}],"version-history":[{"count":1,"href":"https:\/\/enetz.sk\/eshop\/wp-json\/wp\/v2\/pages\/23\/revisions"}],"predecessor-version":[{"id":2186,"href":"https:\/\/enetz.sk\/eshop\/wp-json\/wp\/v2\/pages\/23\/revisions\/2186"}],"wp:attachment":[{"href":"https:\/\/enetz.sk\/eshop\/wp-json\/wp\/v2\/media?parent=23"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}